Ownership: 

All AI models embedded in the hardware or accessed via our mobile or cloud platforms remain the exclusive intellectual property of Xellier Network Solutions Pvt. Ltd or its licensors.

When you purchase or subscribe to our hardware or software services, you are granted a non-exclusive, non-transferable, revocable license to use the AI models strictly for the duration and scope of your commercial contract with us.

Restrictions:

You are not authorized to copy, modify, reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code or underlying architecture of any software, firmware, or AI models included in our hardware or services.

You may not sublicense, resell, or commercially exploit any part of our hardware, APIs, mobile apps, or cloud-connected services unless explicitly agreed in writing.

Any unauthorized use, replication, or tampering with the software or AI models may result in immediate termination of service access and may lead to legal action.

 4. Use of Services and Restrictions 

You may:

• Access our site to explore our product capabilities.

• Use provided APIs and authentication keys only under a valid agreement or license.

You may not:

• Reverse-engineer any part of the hardware, software, or APIs.

• Use the site or APIs for unlawful, abusive, or unauthorized purposes.

• Attempt to bypass any security mechanisms or access controls.

 5. Access to Mobile Application and APIs 

Our mobile application displays data extracted from our hardware systems via the cloud.

Clients who receive API access and authentication keys must:

• Keep credentials confidential.

• Use them only within the agreed scope and integration terms.

• Prevent unauthorized use or access.

• Inform us immediately of any breach or misuse.

Misuse may result in termination of access without notice.

  6. Data Privacy

We are committed to safeguarding the privacy and personal information of our users, clients, and visitors. This section outlines how we collect, process, and protect data across our website, applications, hardware products, and cloud infrastructure.

6.1 Information We Collect

We may collect personal and technical information through the following means:

• Website Forms – For lead generation, demo requests, product inquiries, or support requests.

• Chat Interface – Information shared through our website’s live chat or chatbot interface, used to facilitate real-time or rule-based communication with our support team.

• Mobile Application & Hardware Integration – Data captured through the use of our mobile app and connected hardware devices.

• API Usage – Metadata and access logs when our APIs are used to pull data or integrate with third-party systems.

6.2 Purpose of Data Collection

We collect and process data for the following purposes:

• To respond to inquiries and requests submitted via forms or chat.

• To provide access to services, including mobile app functionalities and API integrations.

• To monitor usage and performance of our products and services.

• To improve user experience, provide updates, and perform analytics.

• For technical support, troubleshooting, and service optimization.

6.3 Hosting and Data Storage

Website:

• Our website is hosted on the Zoho platform, which provides the underlying infrastructure for form submissions, chat functionality, and content delivery.

• We rely on Zoho’s data protection policies and security frameworks to safeguard the information collected through our website.

Products (Hardware, App, and APIs):

• Our mobile and hardware services are integrated via a cloud infrastructure hosted on AWS, with all usage-specific data stored in AWS regions located within India.

• User credentials are securely managed using AWS Cognito, which includes backup and authentication services hosted on US-based servers as per AWS policy.

• We rely on AWS’s native security mechanisms (including IAM, encryption, and logging) to protect all customer data.

6.4 Data Security Measures

To ensure the integrity and confidentiality of your data:

• We have implemented Public Key Infrastructure (PKI) and AES-based encryption for all communications between our hardware, mobile app, and cloud servers.

• Data is encrypted both in transit and at rest using industry-standard protocols.

6.5 Third-Party Responsibility

While we take reasonable steps to protect your data, Zoho and AWS are third-party service providers, and we do not control the internal security policies of these platforms. By using our Services, you acknowledge and accept the use of these platforms for hosting and data handling.

6.6 Cookies & Analytics

We use cookies and similar technologies to improve your browsing experience and analyze how users interact with our website. These tools help us:

• Understand which pages are most visited.

• Identify usage patterns to improve design and functionality.

• Serve more relevant content to returning visitors.

We may also use third-party analytics services (such as Zoho PageSense, Google Analytics, or similar tools) to collect anonymized data regarding visitor behaviour.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, certain features of our website may not function properly without them.

 7. Limitation of Liability 

To the fullest extent permitted by applicable law:

We shall not be liable for any indirect, incidental, consequential, or punitive damages.

Our total liability shall not exceed the amount paid (if any) by you for the specific Service giving rise to the claim.

Disclaimer of Warranties

All Services are provided "as is" and "as available" without any warranties, express or implied.

We do not guarantee the accuracy, completeness, or reliability of any information on this site or through our Services.

We are not liable for decisions or actions taken based on data output from our systems.

 8. Third-Party Content & Links 

Our website may contain links to third-party websites or embedded services.

We are not responsible for the content, policies, or actions of third-party sites or integrations.

Use of third-party services is at your own risk.

 9. Indemnification 

You agree to indemnify and hold harmless Xellier Network Solutions Pvt. Ltd, its affiliates, and employees from any claims, damages, liabilities, losses, or expenses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

 10. Modifications to Services 

We reserve the right to modify or discontinue any part of our Services, including APIs or access mechanisms, at any time without prior notice. This includes the right to update these Terms.

 11. Termination 

We may suspend or terminate your access to the Services or APIs at our discretion if you:

• Violate any part of these Terms.

• Misuse or tamper with the hardware, software, or integration.

Termination does not affect any obligations incurred prior to termination.

 12. Governing Law and Jurisdiction 

These Terms shall be governed by the laws of Karnataka/India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of [Bengaluru, Karnataka, India].

 13. Changes to Terms 

We reserve the right to update or modify these Terms at any time. The date of the last update is noted at the top. Continued use of the Services after changes indicates acceptance.

 14. Contact Us 

If you have any questions or concerns about these Terms, you may contact us at:

Name: Robinson Jose

Email: support@xellier.com